Q: What is the fastest way to find a particular product on joebonsai.com?
A: Use our convenient, cross-category, keyword search Quick Find feature. You can search by item number, model name or key word(s) describing the product. Also, you will always find links to product categories located on the left side of your screen.

Q: How often is the stock updated on joebonsai.com?
A: Since we photograph every Bonsai tree we sell individually, and remove that tree from the website forever when it sells, our selection changes daily. And we are constantly adding new tools and supplies. Check back often.

Q: What shipping methods are available?
A: We currently use the U.S. postal service's Priority Mail. It's economical, quick and dependable. We are currently exploring other shipping options and hope to offer them soon.

Q: Is international shipping available?

A: For trees... unfortunately not. It takes too long to get packages through customs without damaging live plants. For everything else, yes indeed - we ship to virtually any international address. Our shopping cart calculates international rates and converts currencies automatically.

Q: What forms of payment are accepted?
A: We accept Visa, Mastercard, American express, personal check, money order, cashier's check, and Joebonsai gift certificates.

Q: Can I use more than one credit card to pay for my web order?
A: No, currently we only accept one credit card number per web order.

Q: How do I know when my order has been received?
A: Once your order has been received, you will receive an e-mail from us. This e-mail confirms that we have received your order and it includes your order number. Keep this e-mail for your records.

Q: How do I know when my order has been shipped?
A: Once your order has been shipped, you will receive another e-mail from us. This e-mail confirms that your order has shipped and then is followed by an email from the shipper with your delivery confirmation number.

Q: How can I track my order?
A: When a shipping label is created for your package, you will receive an amail with your "delivery confirmation" number. Please remember that Priority Mail "delivery confirmation" numbers are not true "tracking" numbers where you can check your orders progress, just confirmation that your package has been delivered. In other words, you'll probably have your order in your hands when the status changes to "delivered". 

Q: Can I ship to my office or another residential address even if it is different than my billing address?
A: Absolutely. You enter your billing address and shipping address when you register, and can change it to fit your needs.

Q: Are the product images on your site photographs of the actual merchandise?
A: Yes, all of the product images on joebonsai.com are images of our actual merchandise, even the Bonsai trees.

Q: During the order and shipment process, when is my credit card billed?
A: Your credit card is billed when your order is received.

Q: Do I have to pay sales tax on my online purchase?
A: Since joebonsai.com is based in Texas, state law requires that we charge sales tax on orders shipped to customers residing in Texas. To customers residing in states other than Texas, there is no tax. 

Q: Can I get a catalog of your product assortment sent to me?
A: We don't print a catalog anymore because our tree inventory is so fluid. We keep our website absolutely accurate and up to date of what is in stock, so the website now serves as our catalog.